FAQ's

Most orders for our handmade products ship within 1–2 business days, excluding weekends and holidays. Transit time depends on your destination and the shipping method you select. You’ll receive a shipping confirmation with tracking once your order is on its way.

We ship within the United States and to eligible international destinations. Enter your delivery address at checkout to see whether shipping is available, along with the available methods and rates.

Shipping rates are calculated at checkout based on your order and destination. Any qualifying free-shipping offer will be shown in your cart or at checkout. See our Shipping Policy for more information.

Use the tracking link in your shipping confirmation email. Please allow up to 48 hours for tracking to update after shipment. If you can’t find the email, check your spam folder or contact us with your order number.

Email sales@prohibitionsoap.com as soon as possible with your order number and the change you need. We’ll help if the order hasn’t been processed or shipped, but changes aren’t guaranteed. Please double-check your shipping address before placing your order.

No. You can check out as a guest. Keep your order confirmation email so you can find your order number, tracking, and any subscription-management links.

We want you to be happy with what you buy from us. If a product isn’t working out, contact sales@prohibitionsoap.com within 30 days of delivery with your order number and what went wrong. We’ll work with you on a replacement or refund. Please contact us before sending anything back.

Scent is personal. If the one you chose isn’t for you, contact us within 30 days of delivery. We can help with a different scent, a replacement, or a refund. Tell us what you liked or disliked so we can help you find a better match.

Email sales@prohibitionsoap.com with your order number and a description of the problem. For damage or an incorrect item, include clear photos of the product and packaging. Please reach out promptly, within 30 days of delivery, so we can arrange a replacement or another appropriate solution.

Contact us for approval before mailing a return. Voluntary returns must meet our return requirements, including being unused, in their original packaging, and accompanied by proof of purchase. The return-label cost is $7. Pack everything securely: we can only refund or replace returned items that reach us in good condition. Satisfaction concerns and damaged deliveries should be reported to us first so we can arrange the right solution. See our Refund Policy for the full requirements and exclusions.

Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the credit. If more than 15 business days have passed since approval, contact us so we can check on it.

Yes, we make our bar soaps by hand. Our range includes both cold-process soaps and soaps made with a melt-and-pour base. They’re different methods, so check the individual product page for that bar’s ingredients and details.

We make our soaps in small batches, and every bar is unique. Swirls, color placement, and the appearance of a hand-cut bar can vary from batch to batch. The product photo shows the design, but your bar will have its own details.

That depends on how often you use it and how you store it. Let your bar drain and dry between uses, and keep it out of standing water and the direct shower stream. A draining soap dish helps keep it from sitting in water and softening unnecessarily.

Ingredients vary by product. We use ingredients such as plant oils and butters, and many of our scents use fragrance oils. Some products also contain colorants or other ingredients needed for their formula. Read the full ingredient list on the product page to decide whether it fits your preferences.

Start with the full ingredient list and check it against anything you know you react to. A fragrance-free option may be a useful starting point, but natural or fragrance-free doesn’t mean a product will suit everyone. Contact us about a specific ingredient before ordering if you need help.

Some are vegan, and others contain ingredients such as beeswax or yogurt. Check the individual ingredient list rather than assuming the entire range is vegan. We don’t test our finished products on animals. If you’re unsure about a particular item, ask us before ordering.

Keep them in a cool, dry place away from direct sunlight and excessive heat. Keep jar and bottle lids closed between uses, and follow any storage instructions on the product page or label. For a shelf-life question about a specific product, contact us rather than relying on one expiration window for the entire store.

A One-Shot Soap is a limited batch, usually just 27 bars. We haven’t remade a One-Shot, so don’t count on a restock once it sells out. See what’s currently available in One-Shot Soaps & Holiday Gifts.

Beard oil conditions your beard and the skin beneath it without styling hold. Beard balm combines conditioning with medium hold to help control flyaways. Beard butter provides richer conditioning with shea and mango butters, with the focus on softness rather than styling hold. Choose based on what your beard needs; you don’t have to use all three.

Our mustache wax offers medium hold for everyday grooming and keeping stray hairs in place. It isn’t an extreme-hold wax intended for elaborate handlebar styling.

Read the scent notes on the product page. Names such as Soldati, Capodecina, Made Man, Enforcer, and The Gentleman describe cologne-style scents, but each has its own profile. If you want help choosing or pairing scents, tell us which fragrances or scent notes you already enjoy and which you avoid.

No. Our beard wash has its own formula for cleansing facial hair, including removing the oils, balms, butters, and wax used in a grooming routine. It’s separate from our liquid hand soap, shower gel, shampoo, and foaming hand soap.

Our natural butter blend can melt in warm weather. For best results, fully melt it by placing the glass jar in a hot water bath, stir well, then freeze it for 30–60 minutes until solid. Let it sit at room temperature overnight before using. Contact us if you need help with your jar.

Lotion is the lighter option for everyday conditioning. Daily Body Cream has a thicker, richer texture when you want a heavier cream. Choose the feel you prefer and check each product’s ingredient list.

They share the same formula, including an organic base and organic aloe vera. The difference is the packaging and bottle tops for how you’ll use them. Our foaming hand soap and beard wash are separate formulas. Browse the liquid soap, shower gel, and shampoo range for the available scents and sizes.

Massage gently over your body in circular motions before or during your shower, then rinse. Our sugar scrubs are intended for body use, not facial use. Follow the directions for the particular scrub you choose.

Wax melts release fragrance when heated in a suitable wax warmer. Smelly Jelly releases fragrance without heat, flame, or electricity and works well in smaller spaces. Follow the directions for your chosen product and, for wax melts, your warmer.

Yes. Add distilled water, close the lid, and shake briefly to help rehydrate it, then reopen it for use. Use distilled water only. Keeping the lid closed while you aren’t using it helps slow drying.

On a participating product’s page, choose the subscription option and your delivery schedule before adding it to your cart. The discount and recurring price are shown with that option. A regular one-time purchase doesn’t enroll you in a subscription.

Yes. Use the management link in your subscription emails or open the subscription portal to access your subscription. You can change or cancel your recurring order there. If a renewal has already processed, contact us promptly for help with that order.

Where available, choose the pack option on the product page before adding it to your cart. The selected option shows the quantity, price, and any savings. A pack is for that product and scent unless the listing explicitly says you can choose a mix. Pack availability and discounts vary by product.

Eligible customers can verify through GOVX ID. You’ll find the GOVX option on the full cart page. Follow the verification steps and the instructions for using your discount at checkout. Eligibility and offer terms are shown through GOVX.

Yes. Our digital gift cards are delivered by email and include a code to redeem at checkout. They don’t expire. You can forward the gift-card email to your recipient.

Add your message or request in the order notes, or contact us before ordering if you need something specific. We’ll do our best to help. For special packaging or a time-sensitive gift, please check with us first so we can confirm what’s possible.

Yes. Email sales@prohibitionsoap.com with the products, quantities, and timing you have in mind. We’ll discuss availability and options for your shop, event, or gift order.

We’re a veteran-owned family business based in Oklahoma City. Ray, a Marine Corps infantry veteran, makes our cold-process soap. His mom, Mama P, makes the rest of our handmade care products. Read Our Story for more about the family behind the business.

Reuniting After War (RAW) helps veterans reconnect through reunions. It’s a cause with a personal connection to Ray and his Marine Corps unit. Our RAW Camo Collection supports that mission. Learn more on our Reuniting After War page.

Email sales@prohibitionsoap.com or use our contact form. For order questions, include your order number and the email address used at checkout so we can find your order quickly.