FAQ's

About Our Products

How is natural soap different?

According to the FDA, "There are very few true soaps on the market. Most body cleansers, both liquid and solid, are actually synthetic detergent products". But why? Cheap, easily manufactured, and easily makes suds, that's why.

Soap made naturally using the cold process method chemically forms natural glycerin which draws in moisture to the skin. Commercially made "soap" may not contain glycerin, and if it does, it's added from the by-product of another product.

Is the soap really handmade?

Yes! Every batch, every bar, is made by hand.

What does small-batch mean?

It means that each batch, even each bar is unique. No one bar is exactly the same as another.

Is natural soap safe for sensitive skin?

Yes! Like any soap however, avoid eye contact or any open wounds or other sensitive areas etc.

Are your products all-natural?

Our bar soaps are made with premium natural ingredients. We're upfront about what goes into every product—no secrets, no nonsense. Check individual product pages for full ingredient lists.

Are your products vegan/cruelty-free?

Many of our products are vegan-friendly. We never test on animals. Look for vegan indicators on product pages, or contact us about specific items.

How long do your bar soaps last?

With proper care (keeping them dry between uses), our premium bar soaps typically last 4-6 weeks with daily use. Quality ingredients mean quality performance.

What's the shelf life of your products?

Our soaps and body care products are best used within 12 months of purchase. Bath bombs and wax melts maintain peak quality for 6-12 months when stored properly.

Returns & Refunds

What's your refund policy?

If you don't love your bar of handmade soap, it's on us. Period.

Can I exchange a scent I don't like?

Scent preferences are personal. If a scent isn't working for you, reach out within 14 days of delivery and we'll work with you on an exchange.

Ordering & Shipping

How long will it take to receive my order?

Most orders ship within 1-2 business days. Standard shipping typically takes 3-5 business days within the continental US. Expedited options are available at checkout.

Do you ship internationally?

Currently, we ship within the United States only. We're working on expanding our reach—check back soon.

What if my order arrives damaged?

We take pride in our packaging, but if something arrives damaged, contact us within 7 days with photos and we'll make it right.

How can I track my order?

You'll receive a shipping confirmation email with tracking information once your order ships. Check your spam folder if you don't see it within 2 business days.

Can I modify or cancel my order?

Contact us immediately. If we haven't shipped yet, we can usually make changes. Once it's out the door, we can't stop it.

Gift Orders & Bundles

Do you offer gift wrapping?

Many of our products come in gift-ready packaging. For special requests, contact us—we're happy to help make your gift memorable.

Can I include a gift message?

Absolutely. Add your message in the order notes at checkout and we'll include it with your shipment.

Do you offer bulk or wholesale pricing?

Yes. We work with retailers and offer corporate gifting options. Contact us directly to discuss wholesale opportunities.

Account & Support

Do I need an account to place an order?

No account required for checkout, but creating one lets you track orders, save addresses, and reorder favorites faster.

How do I contact customer service?

Email us or use the contact form on our site. We typically respond within 24 hours on business days.

Are you really veteran-owned?

Yes. Prohibition Soap is proudly veteran-owned and operated. We bring the same dedication to quality and service that we learned in uniform.

According to the FDA, "There are very few true soaps on the market. Most body cleansers, both liquid and solid, are actually synthetic detergent products". But why? Cheap, easily manufactured, and easily makes suds, that's why.

Soap made naturally using the cold process method chemically forms natural glycerin which draws in moisture to the skin. Commercially made "soap" may not contain glycerin, and if it does, it's added from the by-product of another product.

Yes! Every batch, every bar, is made by hand.

It means that each batch, even each bar is unique. No one bar is exactly the same as another.

If you don't love your bar of handmade soap, it's on us. Period.

Yes! Like any soap however, avoid eye contact or any open wounds or other sensitive areas etc.